Monday, November 24, 2008
People
People mix refers to the people who work in an organization and how their attitudes, work ethic and disposition affect the service delivery.
The organizing committee[15] chairman for this event is the National Arts Council CEO, and the members are from the different companies and government agencies. I think that this allow people with different expertise to come together to plan the event, which can minimize the probability of problems arising as they have different thinking and ideas which can contribute to the planning of the event.However, the staff at the ticketing booth and staff stationed in the event are important too. The visitors will be in contact with them and not the organizing committee. The staffs at the ticketing booth were friendly and approachable. They can see that we are students and immediately informed us that students can enjoy half-price admission. If they did not mention, we would have paid the full price. They put themselves in our shoes and think in the perspective of a visitor. I think that they have done well in recognizing the visitors’ needs and wants.
I feel that the staff stationing at the various exhibits area were not very professional. Most of them are sitting down, doing their own things, and not receiving the visitors. It will be a bad impression for the visitors especially foreigners. Moreover, they do not know much about the exhibits and how to get around the place.Thus, I will suggest that they should have a training workshop before the event and brief the staff at the frontline about the exhibits and getting around the venues. This can contribute to better management of customer relationship. With polite and knowledgeable staff to welcome the visitors, this can improve the experience by the visitors. They can also choose to hire people with artistic knowledge, so as to minimize the trainings needed.
Good management of the people mix can enhance the experience of the visitors as they will feel more secure if the staffs are knowledgeable and approachable. Moreover, the staffs will shape the event’s image, which may affect future Biennales.