The product in this event will be the exhibitions, tours[3], talks[4] and activities[5] that were provided when visitors enter the venues.
Hence, the scheduled days are mostly on weekends when there are crowds. They also provide group tours to large groups. I feel that having tours is good as they can guide the visitors instead of them walking aimlessly to look for the exhibits. In addition, not many people can understand the meaning behind the exhibit. With tours, be it guided or self-guided, the visitors can have a better understanding of the exhibits.
Moreover, the activities planned throughout the event such as the Biennale race[7] and school tours. I think the main objective of these activities is to attract more students to view the exhibitions so as to increase their interests in art and nurture future talents in Singapore.